When making a booking with Lila Inn & Tours, you agree to the following terms and conditions in full.
To ensure the best possible experience, we recommend booking your tour at least 1 week in advance.
While we do accept last-minute bookings when available, booking ahead allows us to prepare and plan your tour more thoroughly, ensuring every detail meets your expectations.
Booking through our tour page for a convenient way to choose your tour type, accommodation type, and pay the deposit.
A confirmation email will be provided within 24 hours. If you don’t receive any confirmation from us, it may be due to a system error. Please kindly send us an email or message us via WhatsApp at +84 968 321 715.
A 1,000,000 VND deposit per person (+50,000 VND transaction fee) using Credit Card/Debit Card or Paypal is required to secure your spot. This can be done at the final step in the booking form.
The remaining balance is due upon arrival at the Lila Hostel in Ha Giang City before the departure time.
For the deposit to secure your spot, you can pay by Credit Card/Debit Card or Paypal on our website.
The remaining balance can be paid in cash (VND) or by credit/debit card before the tour at Lila Hostel. Please note that a 3% transaction fee applies to card payments.
Deposits are non-refundable in the event of cancellation or a no-show.
If you need to cancel your trip, we can offer the option to reschedule your tour. Your deposit will be credited toward your future trip.
Deposits are transferable if you find someone to take your place on the tour.
If for any reason you are turned back while on tour or if you must quit the tour, all tour costs will be forfeited without further compensation. Our tour operation team reserves the right to decide if someone needs to be turned back at any time if they feel someone poses a safety threat to themselves or others.
In case of, the force majeure events e.g. natural disasters, storms, floods, earthquakes, fires, wars, terrorism, disease. Lila may need to curtail, alter, extend, or cancel the tour. In such cases, you will only be charged for the time and services you have utilized on the tour.
Lila Inn & Tours assumes no responsibility for any claims, damages, expenses, or liability arising from “Force Majeure” causes. We recommend that you have travel insurance before starting the tour to prepare for any unexpected situations that may arise during the trip.
Guests will not receive a refund for any unused services, activities, or portions of the tour, except in cases of cancellation due to Force Majeure as outlined above.
You acknowledge that you are traveling in a remote mountainous region where weather and road conditions can be unpredictable.
For safety or operational reasons, Lila Inn & Tours reserves the right to modify, shorten, or completely reroute the itinerary when necessary.
Such changes will not automatically entitle travelers to compensation, provided they are made for legitimate safety or operational reasons and in accordance with applicable law.
Any additional expenses or losses resulting from unexpected circumstances may be covered by your travel insurance, depending on your policy’s terms and conditions.
All customers must hold a valid passport and valid visa. It is your responsibility to obtain a current Vietnam visa. All passports and visas must be presented upon arrival at Lila Inn & Tours office.
International travelers are required to obtain a Border Area Entry Permit to visit certain areas along the Ha Giang Loop. The permit costs 260,000 VND per person. We can assist you with the registration process, and you can pay the fee directly at the police office on the day your tour begins.
We take great care to ensure that our third-party service providers maintain appropriate quality and safety standards. However, as we do not directly operate transportation services, hotels, homestays, or restaurants, we are not responsible for issues arising from services provided by these third parties, except where such issues result from negligence on our part or that of our employees, subject to applicable law.
Our tour packages do not include insurance coverage for trip cancellations, incidents occurring before or after the tour.
We encourage travelers to purchase comprehensive travel insurance covering medical treatment, natural disasters, personal accidents, emergency medical evacuation, and other unexpected events.
You acknowledge that traveling in remote mountainous areas involves certain risks, including accidents, illness, unpredictable weather, and limited access to medical facilities.
By joining our tours, you understand and accept these inherent risks. Lila Inn & Tours will take reasonable precautions to ensure your safety but cannot guarantee a risk-free experience. We are not responsible for incidents beyond our reasonable control, except where liability arises from our negligence or other obligations under applicable law.
All prices quoted are subject to change due to fluctuations in the exchange rates or additional government fees, which may be imposed at any time. In the case of minor increases we won’t revise the cost of a trip already confirmed.
All information and advice provided either directly or via email/Chat channels related to vaccinations, climate and weather, safety equipment, visas etc. is given in good faith but Lila Inn & Tours takes no responsibility for the accuracy of this information.
You consent to us taking photos and videos of you for use in brochures and publicity materials. Please notify us if you do not want us to use photographs of you.
Children aged 5–11: 80% of the adult fare.
Children under 4 years old: Free of charge (parents are responsible for any expenses incurred by their children during the tour).
Children’s ages are calculated based on their age on the tour’s departure date.
Lila Inn & Tours respects your privacy and is committed to protecting your personal information.
We only collect information necessary to arrange and provide your travel services. Your information will be kept secure and shared only when necessary with relevant third parties, such as accommodation providers, transportation partners, and local authorities, or when required by law.
By providing your personal information, you agree to its use for organizing, managing, and completing your travel arrangements, in accordance with applicable privacy laws.
